Once you have submitted your application with us, it is understood and agreed that we will begin the submission process within the timeframe specified at the time of your application.
If you choose to request a refund after your application has been submitted, you may be subject to an application service cancellation fee of USD $35. Refunds will only be granted if the application has not yet been submitted to the Cambodian Government.
Please note that refunds due to personal reasons or voluntary cancellation of travel may be declined. We kindly ask that you review and follow the instructions provided on our website prior to applying.
Reimbursement requests, excluding government-approved rebates, will be evaluated by our legal team. A decision will be provided within 72 hours of review.
All transactions are conducted in United States dollars. Your refund will be issued in US dollars and posted within three working days of your written request for withdrawal from your contract. Once you have received the payment, your bank or credit card company may convert it to your local currency. You will receive the same USD amount as charged in return.
If you wish to request a refund, email us at cambodia@visit-app.org indicating the following:
For multiple requests, please indicate all names and Passport number. All refund requests will be evaluated within 72 hours.